Yes. Whether you’re looking for product recommendations and styling or customer service and repair, Tiffany & Co. does offer virtual appointments. Book online here and choose the Virtual tab after selecting your store.
Yes. Whether it’s an in-store appointment or a virtual appointment, book online here to discover all that Tiffany has to offer.
When viewing a product on Tiffany.co.uk, you can click “Find In Store” and input your location to search for in-store availability. Please note that the availability of products are subject to change. To confirm that the product is still available at your preferred store, please contact Customer Service at 800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays.
Visit the Tiffany store of your choice, making sure to bring your watch’s Warranty Certificate. You may also contact Customer Service at 800 160 1837. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday. Closed on weekends and Public Holidays.
Once you have left your watch with us, a Tiffany specialist will identify the specific services that need to be performed. You will be given an estimate and date of completion. Service will be undertaken once you have accepted the terms of that estimate.
Since 1837, Tiffany & Co. has maintained the highest standards in design, materials and craftsmanship, creating jewellery that has been passed down from generation to generation. With some simple, basic care, you can help preserve and protect your jewellery for years to come.
Over time, fine jewellery can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewellery can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewellery.
Professional cleanings are recommended as often as once a year. We encourage you to bring your Tiffany & Co. jewellery back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewellery care, including cleaning gemstones, restringing pearls and repairing clasps and earring backs.
Tiffany & Co. Sterling Silver Jewellery
Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.
The First Rule of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.
General Silver Care
Using a small amount of Tiffany’s silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
Special Considerations
An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.
Storing Silver
Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.
Silver polishing services are available for sterling silver jewellery, flatware and hollowware items manufactured by Tiffany & Co. If you wish to have your silver polished, please contact your nearest Tiffany & Co. store or call Customer Service on 800 160 1837.
Gold and Platinum Jewellery
Between professional servicing, most gold and platinum jewellery can be maintained with a non-abrasive cleaner. Examine your jewellery regularly to make sure settings are snug and clasps and joinings are secure.
Avoid exposing gold jewellery to household bleach, which will quickly cause gold to discolour and possibly disintegrate.
Jewellery storage is important as well. At the time of purchase, all Tiffany & Co. jewellery is wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.
Gemstone Jewellery
Certain basic precautions should be taken with all of your jewellery. However, some gemstones, as outlined in this section, require special care.
Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery.
To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.
If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.
Download Full Gemstone Care PDF
Rubedo® Metal Jewellery
A unique Tiffany metal, Rubedo® metal captures the rose luminescence of dawn. Maintaining the beauty of this radiant metal is simple and with proper care, your Rubedo® metal designs can last for generations.
Rubedo® Metal Care
Like sterling silver, Rubedo® metal can tarnish, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. To remove tarnish or fingerprints on Rubedo® metal, use Tiffany silver polish or another quality brand. Some “dip” polishes contain harsh chemicals and should be avoided. Electrolytic cleaning (aluminum foil, salt and baking soda in a water base) is not recommended.
Begin by using a soft cloth or sponge to apply the polish. Rub each piece gently but firmly lengthwise, using straight, even strokes. Wash in sudsy water, being sure to remove all the polish. Rinse well in warm water, dry thoroughly and buff gently with a soft cloth.
Storing Rubedo® Metal
Once cleaned and polished, Rubedo® metal must be kept and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish. If the climate is humid, place a small packet of demoisturising crystals (e.g., silica gel) inside the bag.
Tiffany & Co. is pleased to offer standard engraving on selected pieces purchased via our website. Discover our selection of engravable designs.
Before proceeding further kindly note we are unable to accept returns on engraved items.
Engraving Styles, Prices and Delivery Times:
Standard Engraving:
The standard engraving technique uses machine technology to create characters which are then engraved onto your chosen piece.
For an engraving of more than 3 characters, please contact our Client Care Centre on 0800 160 1837 or visit your nearest store.
Hand Engraving:
Hand engraving is the art of removing metal through the use of manual tools. Each piece is unique, capturing the craftmanship of each engraver.
To have your item hand engraved, please contact our Client Care Centre on 0800 160 1837 or or visit your nearest store.
Monogramming:
A monogram is a traditional design that personalises an item with the owner’s initials. Tiffany monograms are hand engraved for a one-of-a-kind, heirloom effect. Monogramming is only available on specific pieces and can be arranged via our Client Care Centre on 0800 160 1837 or visit your nearest store.
Prices depend on style and size, starting from £70 for 3 initials, and £10 for each additional character.
Additional options and custom designs:
For additional options or information and assistance with custom engraving, please call 0800 160 1837. Time frames for custom designs will be provided upon request. Our Client Care Advisors are available 9am - 6pm from Monday to Friday. Closed on weekends and Public Holidays.
Tiffany & Co. offers complimentary shipping for item(s) that you'd like to return. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. Refunds will be issued to the original form of tender and processed within 10 working days of return. Kindly note that Tiffany & Co. does not accept exchanges or refunds on engraved and customised pieces.
Alternatively merchandise, apart from online only items, will be accepted at selected Tiffany & Co. locations in London, United Kingdom: Old Bond Street, Covent Garden, Royal Exchange, Sloane Street and Westfield London.
Merchandise purchased online, with the exception of online only items, will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt. Some exclusions may apply. Fragrance must be returned in its original packaging (including water seal stickers) and in salable condition.
