Client Care
Frequently Asked Questions
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How do I care for my gold and platinum jewellery?

Professional Cleaning & Polishing

Professional cleanings are recommended as often as once a year. We encourage you to bring your Tiffany & Co. jewellery back to us for professional servicing.

 

Only polishing can remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewellery and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece.

 

Any Tiffany & Co. store can fulfill cleaning and polishing requests. Click here to book your servicing appointment to your preferred store. 

 

Dos and Don’ts / Day-to-Day Care

Between professional servicing, most gold and platinum jewellery can be maintained with a non-abrasive cleaner. Examine your jewellery regularly to make sure settings, clasps and joinings are secure.

Gold may tarnish and scratch over time. To preserve the luster of your gold jewellery, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolour and possibly disintegrate. We recommend that you store your gold jewellery in a safe place when engaging in these activities:

 

  • Performing household and outdoor chores (i.e., cleaning and gardening)
  • Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
  • Using lotion, hair products, fragrances and other cosmetics
  • Exercising at the gym or during contact sports
  • Preparing meals

 

When not being worn, we recommend that you place your gold jewellery back in its Tiffany Blue® flannel pouch or its original case to prevent it from tarnishing. Alternatively, you can store it in another suitably lined box or pouch.

 

For more cleaning and care information, visit our Gold and Platinum Jewellery Care Guide.

 

Alternatively, for enquiries regarding professional cleaning and polishing of Tiffany & Co. gold and platinum merchandise, we invite you to contact our Client Care Centre on 0800 160 1837. Our Client Care Advisors are available from Monday to Friday 9 am - 6 pm. Closed on weekends and Public Holidays.